Refund & Cancellation Policy

This policy applies to consulting engagements with Hazel Hub Analytics Co., Ltd. including quarterly pipeline reviews, pipeline health audits, forecast calibration workshops, and win-loss analysis reports. Website contact form submissions do not create financial obligations until a written quote is accepted and deposit received.

1. Deposits

Engagements require a 50% deposit upon written scope confirmation. The deposit reserves analyst capacity and begins the kickoff process. The remaining 50% is due upon delivery of final deliverables unless otherwise stated in your quote.

2. Cancellation by client before work begins

If you cancel after paying a deposit but before we receive CRM data or begin analysis, we refund the deposit minus a KRW 200,000 administrative fee to cover scheduling and scope preparation. Cancellation must be submitted in writing to info@toolkithazelhub.click.

3. Cancellation after work has started

Once data mapping or analysis has begun, the deposit is non-refundable. If you cancel mid-engagement, you owe fees proportional to work completed, not less than the deposit amount. We provide a written summary of completed stages upon request.

4. Full refunds

A full refund of amounts paid beyond the non-refundable deposit may be issued if Hazel Hub fails to deliver the agreed scope within a revised deadline and no acceptable alternative timeline can be arranged. Full refunds are not available due to dissatisfaction with findings that accurately reflect provided data.

5. Partial refunds

Partial refunds may apply when:

• Delivered scope is materially incomplete compared to the written quote and cannot be remedied within a reasonable period
• Workshop or walkthrough is cancelled by Hazel Hub without rescheduling option
• Duplicate billing or documented overpayment occurs

6. Non-refundable items

• Deposit after analysis or mapping has commenced
• Rush delivery surcharges once work has started on an expedited timeline
• Third-party costs incurred on your behalf with prior approval
• Printed materials already produced and shipped
• Completed walkthrough sessions or workshops that were delivered as scheduled

7. Rescheduling

Workshop and walkthrough sessions may be rescheduled once without fee if requested at least 5 business days before the scheduled date. Rescheduling with less notice may incur a KRW 150,000 rebooking fee. Repeated reschedules may be treated as cancellation.

8. No-shows

If client attendees do not appear for a scheduled walkthrough or workshop without prior notice, the session is considered delivered and is not refundable. We may offer one rescheduled date at our discretion subject to the rebooking fee.

9. Client-caused delays

Delays in providing CRM exports, stage documentation, or feedback on drafts extend timelines but do not entitle clients to refunds. If client delays exceed 30 business days, we may invoice for work completed to date and close the engagement.

10. Refund process and timing

Approved refunds are processed within 14 business days to the original payment method or domestic bank account. You receive email confirmation when initiated. Bank processing times may add additional days.

11. Disputes

Contact info@toolkithazelhub.click with refund requests including engagement reference, payment date, and reason. We aim to respond within 5 business days. Unresolved disputes are handled under the governing law and jurisdiction stated in our Terms of Service.

12. Contact

Hazel Hub Analytics Co., Ltd.
Park Seojun, 17 Haerim-ro 5-gil, Haeundae-gu, Busan 48000, REP. OF KOREA
Email: info@toolkithazelhub.click
Phone: +82-51-2946-3817